Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-totaled-vehicle-assessment.collision-talk.com! We take the privacy and security of your personal data seriously. This comprehensive Privacy Policy outlines how we handle and protect your information when you interact with our website, applications, services, and products. Our commitment is to ensure transparency and compliance with various global privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Consumer Data Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our digital presence, encompassing:

  1. Our official website at https://tesla-totaled-vehicle-assessment.collision-talk.com.
  2. All applications and services provided by us, including any updates or new versions.
  3. Interactions on linked websites that fall under this Privacy Statement.
  4. Any communications initiated by us, such as newsletters, emails, phone calls, or text messages (SMS).

Important Note: This policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using our applications and services as an authorized user.
  • Visiting websites associated with this Privacy Statement.
  • Receiving communication from us via various channels, including email, phone, or text messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and provide our services effectively:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile settings.
  • Payment Information: Data needed for processing transactions, including cardholder names, card numbers, expiration dates, and security codes.
  • Financial Information: This may include banking details, income data (if shared), and financial transaction records.
  • Purchase Information: Details of products or services purchased from us, such as order history, quantities, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  • Location Data: Geographic data provided by your device, used to personalize content or services.
  • Feedback: Your opinions, comments, ratings, and reviews about our products and services.
  • Social Media Information: Data from social media platforms when you interact with us through these channels (if applicable).
  • Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through various methods: user input forms, online interactions, automated technologies within our applications, and third-party service providers who share personal data under strict agreements.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for the following purposes:

  • Strictly Necessary: These ensure basic functions of our website, such as session management and security.
  • Preferences: Remembering user preferences to personalize content and settings.
  • Analytics: Tracking and analyzing user behavior to improve our services and understand trends (third-party cookies).

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary for the purposes collected, which may include:

  • Fulfilling your requests or providing services.
  • Complying with legal obligations.
  • Resolving disputes.
  • Conducting research and analytics.

Once these purposes are satisfied, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption for data in transit and at rest.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

We do not intentionally collect or store personal data from children under 18 years of age. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  • Restriction: Limiting our processing of your data for specific purposes.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data rights.

To exercise these rights or file an appeal/complaint, please contact our dedicated privacy team via email at [email protected] or by post to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for changes.

Contact Information

For any questions, concerns, or requests related to privacy:

Email: [email protected]
Address: [Provide physical address]

We are committed to handling your personal data with the utmost care and respect for your privacy.